Planning an e-commerce request flow

A practical approach

Product information, confirmation and follow-up should have clear ownership.

Start with the current workflow, decide what information is useful, then review the next step with the people who use it.

• Name the decision that matters
• Keep ownership visible
• Review the result after use

Common mistakes to avoid

Adding more tools before the underlying handoff is understood usually creates more work, not more clarity.

• Do not copy a workflow without context
• Do not hide the next action
• Do not measure details nobody uses